- Accepted Return Reasons:
Our Error: If an incorrect part was sent that does not match the description.
Damage During Shipping: If the item was damaged during transit, supported by photographic or video evidence.
Manufacturing Defect: If the product has a confirmed manufacturing defect (see Section 6).
2. Non-Accepted Return Reasons:
Incorrect part selection without prior compatibility verification.
Change of mind after purchase.
Finding a similar item at a lower price elsewhere.
Parts that have been installed, modified, or damaged post-purchase.
Purchases made "on trial" without prior agreement.
Important: If a return is requested for any of the above non-accepted reasons, it may be considered at the buyer's expense, with a 20% restocking fee applied.
3. Return Procedure (For Accepted Cases)
1.Contact Us: Reach out via website messaging system within 3 days of receiving the item.
2.Provide Evidence: Submit photos or videos of the item and packaging that substantiate the return reason.
3.Await Instructions: We will review your request and provide return instructions.
4.Refund Process: Upon receiving and inspecting the returned item, we will process a refund within 7 business days.
Note: If the returned item is found to be in working condition, no refund will be issued.
4. Protection Against Fraudulent Returns
Documentation: Each part is documented with photos and videos before shipment.
Unique Markings: Items are marked with unique identifiers to prevent substitution.
Verification: We may request video evidence to confirm any claimed defects.
Involvement: In cases of unjustified disputes, we will provide us with all necessary evidence to protect our interests.
5. Pre-Purchase Recommendations
Compatibility Confirmation: We strongly advise contacting us before purchasing to confirm part compatibility and specifications.
Clarifications: If uncertain, please reach out to avoid potential return scenarios.
6. Handling of Products
Post-Purchase Modifications: Returns are not accepted for items that have been installed or modified.
As-Is Sales: All products are sold without warranty unless explicitly stated otherwise.
7. Conclusion
By purchasing from us, you agree to this policy. Our goal is to create fair and transparent conditions that protect both buyers and sellers.
Questions? Feel free to contact us—we are always here to assist!
আপনার বার্তাটি 20-3,000 টির মধ্যে হতে হবে!
